Privacy Policy

Last updated: Oct 19, 2026

Welcome to Travel Villa. As a premier travel agency in Pakistan, we know that your trust is the foundation of our business. Whether you are planning a family vacation, a corporate trip, or applying for a visa, we want you to feel completely confident in how we handle your personal information.

This Travel Villa Privacy Policy outlines our approach to personal data protection, explaining what we collect, why we need it, and how we keep it safe. By using our website and travel booking services, you agree to the practices described below.

1. Information We Collect To provide you with seamless travel experiences, we collect specific details when you interact with us online or in our offices:

Personal and Contact Details: When you request a quote, create an account, or book a trip, we collect your full name, email address, phone number, physical address, and date of birth.

Passport and Visa Documents: For international travel and visa services in Pakistan, we must collect highly sensitive documentation. This includes passport copies, CNIC details, bank statements, employment letters, tax returns, and travel history. We request only what is strictly mandated by embassies, airlines, and immigration authorities.

Payment Information: When you purchase our services, we process payments primarily via direct bank transfers and do not process or store credit card details on our website.

2. How We Use Your Information Your information is strictly utilized to facilitate your travel, provide support, and ensure compliance with local and international regulations. We use your data for:

Travel Arrangements: Securing your flight itineraries, hotel accommodations, and ground transportation.

Visa Applications: Processing and submitting your documentation to relevant embassies and consulates on your behalf.

Customer Support: Communicating with you regarding booking confirmations, travel alerts, itinerary changes, and responding to your inquiries.

Legal Compliance: Fulfilling our regulatory obligations, including financial reporting to the FBR (Federal Board of Revenue) and maintaining standard security practices in alignment with applicable cyber laws in Pakistan.

3. Cookies and Analytics Our website (travelvilla.com.pk) uses cookies—small text files stored on your device—to enhance your browsing experience. These cookies help us remember your preferences, ensure website functionality, and analyze traffic. We may use third-party analytics tools to understand how visitors interact with our site so we can continuously improve our services. You can adjust your browser settings to decline cookies, though this may limit your ability to use certain features of our website.

4. Third-Party Service Providers To deliver our comprehensive travel booking services, we must share your necessary information with external partners.

Airlines, Hotels, and Transporters: We transmit your booking details to these vendors exclusively to confirm your reservations.

Embassies and Consulates: Your sensitive documents are shared with diplomatic missions solely for the evaluation of your visa applications.

Important Notice Regarding Third Parties: While we only partner with reputable suppliers, once your information is securely transmitted to airlines, hotels, or sovereign embassies, it becomes subject to their respective privacy policies and jurisdictions. Travel Villa cannot accept liability for the data management practices, system breaches, or policy changes of external third-party vendors or foreign government entities.

5. Data Security and Personal Data Protection We treat your personal information with the utmost respect. We implement practical technical, physical, and administrative security measures designed to protect your data from unauthorized access, loss, or misuse. While no internet-based platform or physical office can guarantee 100% absolute security, we remain deeply committed to rigorous personal data protection standards to keep your travel plans safe.

6. Data Retention We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, resolve disputes, or comply with our legal and tax obligations. Sensitive visa documents are managed carefully and are typically returned to you or securely disposed of following the completion of the application process, except where local financial laws require us to maintain transaction records.

7. Your User Rights You retain control over your personal information. Subject to applicable law, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correct: Ask us to update or fix any inaccurate information in your profile.

Delete: Request the deletion of your personal data, provided it is no longer required for legal, financial reporting, or active booking purposes.

To submit a privacy-related request, please reach out to us using the contact details below. Our team will guide you through a secure identity verification process to complete your request.

8. Children's Privacy Our website and services are not directed at unaccompanied individuals under the age of 18. We only collect information regarding children when it is explicitly provided by a parent or legal guardian for family travel bookings or dependent visa applications.

9. Updates to This Policy The travel landscape and digital regulations evolve constantly. We reserve the right to update this Privacy Policy periodically to reflect changes in our operations or legal obligations. We will post the revised policy on this page with an updated date of 19th Oct 2026. We encourage you to review this page before making new travel arrangements.

10. Contact Information If you have any questions about this Privacy Policy, your user rights, or how we handle your travel data, we are here to help.

Travel Villa International (Pvt) Ltd.

Email: [email protected] Phone: +92332-2129779 Address: Suite 608, 6th Floor, Japan Plaza, Karachi, Pakistan Effective Date: 19th October 2026.